Support

Answers to common questions about Prinx. If yours isn't here, email help@prinx.app. We reply within 2 business days.

Getting started on Mac

Prinx asks for Screen Recording. Why?

macOS requires it so Prinx can see the area, window or screen you choose to capture. Open System Settings › Privacy & Security › Screen & System Audio Recording, turn on Prinx, then choose Quit & Reopen. Screenshots stay on your Mac unless you share them.

Where is Prinx?

Prinx lives in the menu bar. While a Prinx window is open it also shows in the Dock. Press Option-Shift-4 or use the menu bar icon to capture.

I gave ⌘⇧3, ⌘⇧4 and ⌘⇧5 to Prinx. How do I give them back?

In Prinx Settings › Shortcuts, turn the system shortcuts option off. After the trial ends, the same option is on the purchase screen as Give Shortcuts Back to macOS…. macOS then uses ⌘⇧3, ⌘⇧4 and ⌘⇧5 again.

How do I use "Edit in Prinx" from the Finder?

Turn it on in Prinx Settings › General › Edit from the Finder. Then right-click an image in the Finder › Quick Actions › Edit in Prinx.

Free trial and Prinx Pro

How does the free trial work?

Prinx is free to download. Starting the 7-day free trial unlocks everything on all your devices signed in with the same Apple ID. The trial lasts at least 7 full days and ends at the next local midnight. Prinx shows the end date before and during the trial.

What happens when the trial ends?

Prinx asks you to buy Prinx Pro to keep using it. Your screenshots are never deleted: as soon as you buy, everything is back exactly as you left it. You can still restore a purchase, give the screenshot shortcuts back to macOS, or quit the app.

How much is Prinx Pro?

One purchase for all your Macs, iPhones and iPads with the same Apple ID. No subscription. The price in your currency is shown in the app and on the App Store.

I bought Prinx Pro but it's still locked.

1. Make sure the device is signed in to the same Apple ID you used to buy.
2. Open Prinx and tap or click Restore Purchase (on the purchase screen, or in Settings › Prinx Pro).
3. Check that the device is online, then try again.
4. Still locked? Email help@prinx.app and include the order ID from Apple's receipt email (it starts with letters and numbers, like MT1234ABCD). Never send your password or payment details.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

iCloud and your screenshots

With iCloud on, your history syncs through your own private iCloud database. We can't see it. To free space, delete screenshots in Prinx, or manage storage in System Settings › [your name] › iCloud.

Contact

Email help@prinx.app. Please include your device, its system version and the Prinx version (Prinx › About Prinx on Mac; Settings › About on iPhone and iPad).